§1. General information & provider details
These Terms set out the rules for services provided by Le Gout sp. z o.o., operating under the "Investya" brand.
Provider: Le Gout sp. z o.o., ul. św. Anny 9, 31‑008 Kraków, Poland; entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for Kraków‑Śródmieście in Kraków, 11th Commercial Division of the National Court Register, under KRS No. 0000772982; NIP 6751695945, REGON 38262350600000; share capital PLN 5,000; email: hello@investya.pl, phone +48 733 713 133.
Refunds and complaints contact: ksiegowosc@investya.pl.
§2. Definitions
- Provider / Investya – Le Gout sp. z o.o.
- Client – a natural person, legal entity, or organisational unit using the Services.
- Consumer – a natural person entering into an agreement not directly related to their business or profession.
- Services – advisory and related services provided by Investya.
- Terms – this document.
§3. Scope of services
Investya provides services in: residence and work legalization for foreigners, company registration and structuring, accounting and settlements, legal services, sworn translations, and business incubation. The exact scope of each service is agreed individually.
§4. Orders & payment
- An agreement is formed once the scope and price are agreed (e.g. via a quote/offer accepted by the Client, including electronically).
- Fees are set out in the quote or price list. Official fees and VAT may be added where applicable.
- Payment is made by bank transfer to the Provider's account, based on an invoice, by the date stated in the quote or invoice.
§5. Withdrawal & Refunds
14‑day right to withdraw: A Consumer may withdraw within 14 days of concluding the agreement/delivery, without stating a reason.
How to withdraw: Email ksiegowosc@investya.pl with your order number. Refunds are issued within 14 calendar days of our receiving your written notice.
Cancellations
- Full refund: cancelled 48+ hours before the service.
- 50% refund: cancelled 24–48 hours before the service.
- No refund: cancelled less than 24 hours before, or after work has begun.
- Non‑refundable: any initial deposits.
Service already started: Once the fee has been paid and work has begun – even at an early stage, and even without a signed contract – the service fee is non‑refundable.
Nothing in this section limits a Consumer's mandatory statutory rights.
Other Terms
- No physical returns apply (intangible services).
- Revisions may be offered, but no refunds after service delivery.
§6. Complaints
Deadline: within 30 days of purchase.
Our response: within 7 calendar days, to ksiegowosc@investya.pl.
Procedure: submit a complaint (a) by email to ksiegowosc@investya.pl or (b) by post to the registered office: ul. św. Anny 9, 31‑008 Kraków. A complaint should include: contact details (name, address, email/phone), a description of the issue, the order/service reference (if applicable), and any supporting evidence (e.g. photos, documents).
§7. Out‑of‑court dispute resolution
A Consumer may use out‑of‑court complaint and redress methods, including the permanent consumer arbitration court, the voivodeship Trade Inspection inspector, or the municipal/district consumer ombudsman.
§8. Personal data
Personal data is processed in accordance with our Privacy Policy.
§9. Final provisions
- Matters not covered here are governed by Polish law.
- The Provider may amend these Terms for valid reasons; agreements concluded before a change remain governed by the previous version.
- The Polish version prevails.